Frequently Asked Questions (FAQ)
Commissions
Do you accept commissions?
Yes, I gladly accept commissions. I collaborate closely with clients to ensure that the final piece perfectly complements their vision and space. Please contact me directly to discuss your project in detail.
What is the process for commissioning a piece?
The process begins with a consultation to understand your preferences and requirements. Following this, I will provide a concept proposal. Upon approval, a deposit is required to commence work. Progress updates are provided throughout the creation process.
Purchasing and Payments
How can I purchase an artwork?
Artworks can be purchased directly through my website or by contacting me via email. Each piece listed on the website includes detailed descriptions, dimensions, and pricing information.
What payment methods are accepted?
I accept all major credit cards and bank transfers. For commissioned pieces, a deposit is required to begin, with the balance due upon completion.
Returns and Exchanges
What is your return policy?
Due to the unique nature of each artwork, all sales are final. However, I strive to ensure complete satisfaction with your purchase. If there is an issue with your order, please contact me to discuss possible solutions.
Can I exchange an artwork?
Exchanges are handled on a case-by-case basis. Please reach out to me within 7 days of receiving your artwork if you wish to discuss an exchange.
Shipment and Delivery
How are the artworks shipped?
All artworks are carefully packaged to ensure their safe arrival. I use reputable shipping companies that specialize in handling fine art. Each piece is insured for its full value during transit.
What are the shipping costs?
Shipping costs vary based on the size and weight of the artwork, as well as the destination. These costs will be calculated at the time of purchase and added to the final invoice.
Do you ship internationally?
Yes, I offer international shipping. Please note that buyers are responsible for any customs fees or import duties that may apply in their respective countries.
How long does delivery take?
Delivery times vary depending on the destination. Domestic shipments typically take between 3-7 business days. International shipments can take 7-21 business days. Expedited shipping options are available upon request.
What if my artwork arrives damaged?
In the unlikely event that an artwork arrives damaged, please contact me immediately. Retain all packaging materials and provide photographs of the damage. I will work with you to resolve the issue promptly, including arranging for a repair or replacement.
Contact Information
How can I contact you for further inquiries?
For any additional questions or to discuss a project, please email me at emiliecaeymaex@hotmail.com or fill out the contact form on my website. I look forward to connecting with you.